Post
Topic
Board Hardware
Re: ANTMINER S4 Discussion and Support Thread
by
MrGreenHat
on 07/11/2014, 20:35:18 UTC
Anyone else having issues with BITMAIN not compensating them for lost mining time due to the fact that their miner was Batch 2 and had the "new PSU's" even though miner arrived D.O.A. just like the people who are being compensated in the batch 1???

It's the exact same issue. A DOA Power Supply arrived with my S4 on Thursday October 16, I couldn't start mining until October 31st. It's downright silly and illogical to discriminate between compensating batch 1 customers with bad PSUs (who ALL are receiving compensation) and someone like me who happened to order the product a few weeks later but had the EXACT SAME PROBLEM. I praised you guys for finally doing right by me as a customer and hooking me up a with a WORKING S4, but here I am just a week later having issues again. This is not a good indication for anyone considering purchasing your products in the future. Your lack of understanding some of the most basic customer service concepts could very well be the end of your business, atleast from me.