@Goat, I'm having a hard time catching MagicalTux, if I can't catch him by COB today I'll have an answer for you on Monday. I'm very sorry for the delay.

@The Joint, I'm aware that there have been a lot of complaints recently about how customer service has been handled by us. I'm only authorised to talk about the activities of my division at the moment (AML/KYC), but I'll see if I can get an answer for you on each of your points. I should warn you ahead of time that I probably won't be allowed to discuss specific staff salaries for obvious reasons, but I'll see.

Sorry that I can't give better answers than this right now, but please be patient and I'll see what I can do.

Thanks Maged. Perhaps repentance would be willing to put together something more generalised? I'd be more than happy for this thread to be cannibalised for information.