Currency exchanges can be confusing:
Quote Originally Posted by New_curency_exchange_user
Hello people,
My order number was number XXXX, and I asked for a refund. I only got XX BTC and not the XXX BTC I paid.
We get this kind of comment a lot, and here's the answer.
Butterfly Labs conducts all customer transactions in U.S. Dollars. For the convenience of customers, payment processors are used, namely PayPal and BitPay. The primary function of the payment processors is
automatic conversion of other currencies to and from U.S. Dollars using the exchange rates that exist at the time of the transaction. A further function of BitPay enables display of the bitcoin (BTC) currency equivalent of the U.S. Dollar amount which applies to a specific order. We display this BTC value to customers during checkout, but only when BTC is selected by the customer. BitPay guarantees the quoted exchange value for fifteen minutes, as a courtesy and a hedge against short-term fluctuations of the exchange rate.
Make sure you check your own FAQ's before you call people liars.