News
Date added: 12 Nov 2014 Prospero X3 issues

There have been several reports and X3 units returned to warranty that have failed during hashing. While the issue has happened to less than 0.5% of manufactured machines, we would like to assure that this is under our standards of quality and we deeply apologize for any inconveniences this has caused.

We take this matter very seriously and have started looking into it with the first report we have received. We have also already contracted several expert companies to help us analyse and locate the problem. Until now we have not received their final answer but their preliminary analysis is that the problem is caused by faulty soldering of the mosfets which allowed them to overheat and enter in a state of short-circuit which caused the PCB to overheat and the PCI socket to meltdown. We believe that the smoke caused by the mosfet and plastic burning is toxic and must not be inhaled. For this reason we ask customers who have just received their X3 to keep it in a well ventilated area for at least 1 week as we did not had the chance to test the latest shipped miners for more than 1 hour.

Please rest assured that this issue is covered by warranty and in order to provide peace of mind to customers that are concerned that this might happen to their machine we are offering hosting into our partner's datacenter in China. This includes any X3 unit that has been shipped or still due to be shipped. Please contact us via our customer support, should you like us to host your X3.