There are a number of things you can do as an individual to understand the issue.

Is the blockchain downloaded in full?  Is the wallet unlocked?  When you roll over the lock icon in the bottom right hand corner of the wallet what info does it give you about staking?  Using coin control features, what information do you see about your existing coins and their staking progress?

Then again, you are always welcome to send your "worthless millions" to me.  I can provide you an address if needed.