I have an answer from Zeus, because in the same case, and they tell me that they send refun to minereu, so it's time to minereu to refund us!!!!
Yes if this is the case where is the refund? This needs to be resolved asap
Order id# MinerEU-1062
Request 2305
Hi,
Sorry for late,
your Order id# MinerEU-1062, refunded into your BTC address,please check.
Thanks
Order id# MinerEU- 1038, Waiting my refund.