I understand the empathy angle, I just don't see what the big deal is getting all mad here.  There are clever ways to get your frustrations heard on hashtalk... you just have to make sure you preface everything with a "I'm not causing trouble here, I believe this is all good" type gibberish.  Don't use those quotes exactly, but sprinkle it in, and you will usually get like minded people to sympathize with your pleas for clarity.

I'm not a fan of the heavy handedness at hashtalk either, but I don't see that as a "red flag"... just an immature company who is afraid of bad PR.  Larger, older companies usually don't give two whits about that sort of stuff as long as it's not slanderous... they just let their results do the talking for them... which I think Josh should learn and do.