Boris has been working with Polo since the last post where they claimed we were the problem I believe 2 weeks ago maybe now. He has tried to get in touch with their Dev on several occasions but their Dev was not available over the last couple days. Boris provided them direct assistance and custom versions to try and get logs from the Dev. I have no idea what the problem is or why it is such a complicated fix.

Just keep in mind that BTER had the new version up to date in about 5 minutes with no issues whatsoever and has been up and working since. So to say that our network is the problem, to me, seems unlikely as we have users transferring money as well as another exchange transferring funds with no issue interfacing with our network.

I don't know their setup personally and we have witnessed from Wulfs comments that he was having trouble sending with his Windows wallet (I believe?). It could be an isolated strange issue or maybe they are using some kind of unique configuration with a windows wallet that is causing a similar issue to Wulfs. I really can't say.

I wouldn't be quick to lay blame on either of us as it is probably a problem with the unique configuration of their network and site and how it interfaces with our setup that just has some kind of kink in communicating.

TL;DR Boris has been in contact with them whenever they have been available and he has been trying to help them.