Yeah Zeus have made their intentions clear with this latest move. It's much easier to try and rope people into their cloud service and keep control of the hardware chain themselves. Customers absorb all the costs of maintenance and they don't have to deal with individuals RMAing units etc.
I will say that I found their customer service o be very good. I had a bad board in a 28 MH unit I purchased from them and they shipped me two replacement boards - that was nice. so now I have a spare (with heat sink) !