Issue regarding withdraw has been resolved! Chat support told me my withdraw would take 2-7 days, however I am confident they meant to say hours not days, possibly just a language barrier issue. I received my approx. 0.350 BTC withdraw in a couple hours. I am quite satisfied with that outcome.
Thank you, I will be back again soon!
As I answered you in PM, our payouts really take only a few minutes. Still, if the sum of money is rather huge, after the withdrawal is processed, it can take from 2 to 7
hours, to reach your wallet. Unfortunately, there was some misprint. At the moment, we are working on improving our customer service. Moreover, we are thankful to you for informing about this accident and will be glad to give you CP for bug-report. Just contact us in a live chat

You are absolutelly right. It was just a wrongly used word that confused both sides. And we are happy to know that you received your payment on time