Then if that's the case and you're still the only one who can undo those bans its completely ridiculous, no reason given, no mod knows why and they can't see 0 of the posts, no one can undo them, no appeal possible. I messaged half the mods, Amanda, Amber on the forum and PM you an easy 10 times with no reply. I have to bitch and moan on BCT for it to be reversed.
I agree with you, everybody makes mistakes but the fact that there is no way to appeal those bans and you're the only one with power to undo them makes it look and feel quite different, it look very bad and feels very personal.
We are, no doubt, very short handed on people to do this. Its not by design, its a resource issue.
Then let your mods review those case of appeal or at least see the users posts to see if it was valid or questionable.