People, you need to look at this logically. If you bought enough hash rate to have 1 miner all to yourself and you got all the payout from that miner until it became unprofitable, do you honestly think the company is then going to buy a new miner out of their pocket and give it to you for free? A "5 year contract" would mean they would have to do so, and possibly do so more than once.
i think its more of a marketing thing... payouts after 1 or 2 years will be satoshis anyway.. and paying customers satoshis with up to date hardware is not hard.
and btw they said that no maintenance costs is a something like a special offer to get attention and new customers,, they will have maintenance costs for new contracts later..
i have 2 contracts with them and so far its flawless but i will wait for some pictures before investing more