My first order is here now after a bit less than 3 weeks.
My girlfriend had one stopped at customs. Was shipped on June 1 was arrived at customs office 2 days ago. lol
They say they want a receipt. Yeah, right

they dont e-mail one?
Right, and she's going to pay the taxes on it...
For that price we can buy cigarettes here. Let them go back.
They'll reship them.Will they?
I've now been waiting over seven weeks - no delivery, no customs notice, no response to my support emails or pm, nada. zip. Just 20.95BTC gone, never to be seen again.
Never had any problem so far. In fact the carton that was stopped at the customs office was from an order that got messed up and they only sent 1 carton instead of 2, and after clearing the matter they did ship the missing carton.
Also, what guarantees do I have that you're not lying because you wish to get another 4 cartons for free? After all they have no tracking number. Would be easy for you to just say you didn't get them.
So far, I can't complaint about their service. Maybe my opinion will change on the future, who knows, but I'm not going to start creating problems and rising suspicions when I have no reason for it.