I sent an email to Genjix asking about my claim status. This was his reply:

"Hi Dushan,

I see your claim but unfortunately your account has a zero balance in our
incomplete records. It is therefore unmarked and has no status currently."

My name is NOT Dushan! Are they that disorganized that they don't even know what email address is for what account? That info was all in my claim!

I also have had over $3000 USD in my account since Feb. They should have some record of that. I sent them my deposit info with the claim, so they should be able to match it to my account.