my buddy had a similar problem - He wanted to cash out $3400 and they froze account. Finally after 6 weeks he got his account back so he just bought btc with the cash and moved the btc to another place to get his cash.

I moved my money out the second they froze his account. Dont trust the company and half the time have no clue what language they are using in emails etc.

Good luck man - hopefully you can get account reinstated and just move the btc elsewhere