Well the link above talks about unordered merchandise it does not say anything about wrongly delivered merchandise. So for me that does not apply.
The thing is it's not for us/GAW to decide. If they feel they were defrauded, they can take it to court.
GAW is not the judge/jury/executioner and has no right to rip funds from peoples bank accounts without authorization.
So you find no fault with the people that where defrauding the system? If that is the case I question your ethics.