i lost last summer accidently 1.5btc from those clowns... i asked them how to enable 2fa "if there is a windows based application" as i dont own an android device and the answer was in order to enable 2fa download the app from google store...... english is not my native language but somehow i can handle communication with foreigners. btc-e sucks!!!!
How did you lose 1.5XBT ? Is your account hacked or what?
The guys behind BTC-E are not the kind to run away with funds. They are not going to risk their exchange for a few XBT.
But I do agree that their support service is horrible, it takes way too long to get a reply.