In my personal opinion, Perlover went overboard..... If he was presented with an offer to get his hashrates WITH compensation and now he claims "I demand a refund" then something is wrong here - either he feels offended or just a provocateur! A wise, thinking person would try to find a solution together with a company that is in difficulty and its really unlikely you will get one if it is clamied - impossible..
Right now, I have 2 Apollos and 2 Poseidon delivered and 1 Zeus undelivered, however I now have cloud connection with 3 times compensation and a working service with a working support!

I personally contacted them to discuss changing hardware to cloud before I made my decision. And true in august or septemer I had a call and I was told that refunds are not an option because the funds were used to order the hardware needed for the cloud mining hashrates to be enabled. I somehow completely understand that if they would have released all the funds in refunds to me included they wouldn't be on the market now! They would end up exactly like their supplier! I was given a clear picture that an investor was found who decided to make an input to the company for it to see tomorrow, meaning saving the company, but all buyers with unfinished orders must be switched to remote mining and the reputation of the company must be positive. This is why HashCoins calls and writes mails after each bad comment on the forum.