"Dealt with on a case by case basis", what does that even mean? What's so difficult about adding an address to a list of payout recipients? I have no idea what kind of mess you all have going on over there but it seems awfully complicated. When will my "case" be dealt with? Next month? Next year? I don't want to be rude or demanding of your time, because you're doing this to try and make the best of a shit situation, but seriously guys...