Having good and shiny design doesn't mean a site is good.
You added a lot of features to the site after going public. This mean you are really amateurs. But good luck with your laggy site.
I would rather player on a site run by a enthusiastic, than by a lazy profesional.
I don't really understand the criticism. I can't think of a single site that launched with their site in its finished form.
Google added gmail after launch. Does that make them really amateurs?
Even in the world of dice sites, SatoshiDice has had numerous facelifts, PD is on its 3rd incarnation, etc.