It wasn't until December 1st that we agreed to refund you on one of your pre-order, we didn't even get your payment address until we came into the office on the 2nd December (as you sent it at 10 pm in the evening of the 1st).  Its true we did advise we would process this on the 4th but like i said we are still a couple of days behind, we will be caught up by the end of the day