BA's latest strategy now in buying more time kicking the can down the road, mining and embezzling as much as they can before it catches up to them, is deleting all tickets and pretending that they've completely restructured their non-existent customer service, which previously (and still) consists entirely of getting threatened by the illiterate cunt Alexey Andreev, or getting trolled by legendary Internet faggots david and blackarrow, whoever the hell they are.