Boris has been trying to get together with their dev for quite a while.  I have coins there as well, and have not been able to move them, but I have purchased many at good prices. 

I have also written many many support tickets with no remedy.  The regular wallets dont work for the exchanges, because they use layers of security firewalls, and cold storage.  Boris usually has to write special code for them.  This was done for Bter, took only a hour.  Poloniex took several weeks to get straightened out, and several meetings with Boris and the Polo dev.