Ok....I got the following emails from Bitmain...

   Hi,
   Please change the pool difficulty settings to a higher value to try, more than 2048.


   Best Regards

   BITMAIN
 
   
   2014-12-11 19:05 GMT+08:00 Bitmain Tech <info@bitmaintech.com>:
   Hi,
   After you change the pool, have you restarted the miner?
   Please try with more pools, the issue is strange and I've also forwarded it to engineers to check.
   please try to do more test with different pools.
   Thanks.

I responded as follows: 

    Sir,

    I have tried the following:

    1.   Three different pools (antpool, bitminter, btcguild)
    2.   I have adjusted the difficulty on two of the pools (btcguild, bitminter)
    3.   I have restarted using the menu after changing the pools
    4.   I have unplugged the miner after changing the pools

    Please find below an excerpt from a forum board discussion I have been having with your representative “Dogie”

    (deleted for brevity)

    I have tried his suggestions as well with no solution.  He suggested that the controller needs to be replaced.  If that is the case how is this done and how quickly.  I am sure you understand the importance that   
    time has on mining.  This miner has been down for 2 days now and I’m losing BTC. 

    Please advise.  Thank you.

Soooo....that's where I am at the moment...