hey-ho
i seem to have the idiot brigade renting my rigs.
MESSAGE TO THE IDIOT BRIGADE:
miners take time to ramp in. this is normal. Do NOT switch pool every 30 seconds because the miner will take time to switch
NO, you are not getting a refund, for being an idiot.

They are still trying to figure out how to mine with their CPU's...
They don't know how to set up a wallet...
And you expect them to to wait 3 min? HA