This is relevant aswell:

"Hi,

There are still some payments waiting to be verified and sent.

" share payout while BTC was indicated?" - as I explained earlier, there was suspicion about minute changes before payout, so parameters like address and coinchoice were extracted from backups. If payout was executed in shares, it probably means the user chosen shares then he may have changed his minds and changed to BTC.

What else is left missing (which is narrowed to percents of customer base) - it was really suspicious and requires address setup under new policy / address change mode."