It seems like Chris has his hands full with a huge operation. Plus, from my own experience running crypto based operations, I'm sure his inbox blows up every day with questions and demands from terrified people who invested their rent money. I would recommend cutting him some slack. His operation has been around for a while now, he is not anonymous, and apart from some late payments, no one has been scammed. It seems like every week people are posting "have you been paid yet???!!! I haven't been paid yet!!!" Fear and desperation. I just hope that he doesn't get fed up with all of the grief many people cause him. This is a good deal we have here. Take a breath and try to relax.
I think this is a pretty fair assessment of the situation... but I think it's pretty clear he needs to invest in more support resources, because even with all of the panicky "noise" that probably takes up 99% of his inbox, 1% are valid (of course I made these percentages up) and are, for the most part, not getting responses.
Plus, I think he's making questionable decisions like having another sale (which appears to be having the same multiple orders to one BTC address issue) in the midst of legit service issues.
IMO, I would have suspended new orders made 100% sure the back-end stuff was fixed, previous week payout issues resolved and then opened up ordering again...
I also hope if there are still issues after this batch of payments, that he does the above and also resolve payments before worrying about escrow and even multiplication.