It may have felt a lot like your emails to Bitmain since Dogie is a paid employee of bitmain to help english speaking customers. Supposedly. Most of his responses are simple scripted 1 liners.
If I am a scripted account, then my writer deserves a Turing Award.
Unfortunately you do not understand what a "scripted response" is. Let me explain.
1st level support is usually tasked to solve common issues, like "is it plugged in?", "let's upgrade firmware to the last stable version" .. etc .. The questions to be asked a customer seeking support are to be followed in a certain manner (i.e. scripted), so that based on the customer answers, if (s)he can't fix it, level one support escalates the issue to the right people. Therefore, Level 1 support follows a predetermined "script" to figure out the issue .. You don't need a lot of training for Level one support .. it just needs to be organized.
Now, it worries me a little, if the hired support behaves like in the post above, instructing a customer who paid a decent sum for a miner, to ship the miner or the boards / miners for replacement to another (official or not) forum user without proper customer identification, RMA #, incident analysis and documentation. BITAMAIN does not learn anything about the issue this way and considering everyone "legit" .. incurs costs without any possibility of fixing the same problems for other customers. That's basic support personnel training .. I hope for your sake that BITMAIN does not ask for customer reviews on the offered support when they close the tickets .. (if there are any support tickets) ..
You say I'm not helping. I hope I do. If not the customer here, maybe other customers following .. If no one told you yet ..make sure you understand you're BITMAIN's employee. "your" beta is BITMAIN's beta. In the event you actually fixed some bugs, by saying literally that "1024 breaks the reset button" you are not doing BITMAIN any favors. I personally won't be considering thinking to buy any BITMAIN units with such support. It might be better than it was before .. but not good enough for the average North American in the 21st century.
Agreed, anything but the beta firmware I posted past 1024 should be avoided. 1024 also breaks the reset button, my beta one fixes it.
What would be required to resolve this problem to the satisfaction of the average North American in the 21 Century?
I ask this in all seriousness.
I ask myself how would spondoolies tech respond since they seem to always resolve issues even when they have missed multiple emails etc.
I am not asking Dogie to answer as it is clear he is antagonizing people rather than resolving the issues otherwise there would not be a number of these Bitmain slagging threads that devolves into what Dogie did wrong as the focused of the thread. Rather than how to fix the problem immediately and make the customer whole.
@Wh00per.
Thanks man. Hope people take what you posted to heart.