Now, it worries me a little, if the hired support behaves like in the post above, instructing a customer who paid a decent sum for a miner, to ship the miner or the boards / miners for replacement to another (official or not) forum user without proper customer identification, RMA #, incident analysis and documentation. BITAMAIN does not learn anything about the issue this way and considering everyone "legit" .. incurs costs without any possibility of fixing the same problems for other customers.
You seem to be attacking me without many of the facts here and its rather weird. The BitmainWarranty IS Bitmain, and is in charge of the US returns centre. The only way to use that centre and not the CN centre is to contact them directly
as advised. The customer has already stated he has an email string with Bitmain and so there is something that can very easily be transferred over.
You have also ignored that I diagnosed the problems with the miners prior to making the referral, as they are previously known issues. Both boards were physically fine but had a bugged firmware on, before one of them was bricked due to a failed flash. The bricked board needs RMA'ing to BitmainWarranty
as advised and the other just needs 1024 firmware putting on
as advised.
Anything else? Or can we get back to actually helping this person now....