Absolutely excellent customer support. Compare this to other, well known hardware manufacturers "support" personnel who simply go about the forums neg-repping anyone who isn't happy or disagrees with them in some way - it's a no contest.

I've been reliably informed that the company I refer to will/should be rectifying this situation soon, but as the saying goes, the proof is in the pudding. As you rightly say, other manufacturers need to step up or get left behind.