I received a reply:

"We see you as playing Caribbean Poker, with the largest, Red dog, smaller and a few sessions at Ridem Poker.  You are saying that your chips vanished?  The system is played by millions of people daily and chips wouldn't vanish.  We consider you a valuable VIP player but we are trying to help you."


  I'm sensing this isn't going to end well for me.  The bright side is at least I cashed out for my buy in and if they don't pay me the rest, I can save a lot of money by not playing there again.  I don't think these guys are dishonest, but I do question the integrity of the software they use. 

  I can't prove a thing (sad cuz I almost snapped a screen shot when I hit the big hand) so it is what it is.  I hit that hand, it paid about 5 BTC.  Yet there is no record of any of the play at that table.  I am SURE I wasn't in play money mode. 

  I post this for anyone considering play at this casino to be aware there may be some issues.  I have had many successful cash outs prior to this with no issues.  I have no idea why the play at this table seemed to disappear but it did.  I still hope support may find the record of this, but it doesn't seem like they will :-(

  G'nite all...