Well they should. I would say for more then the last 7 months they have been the best 2 companies out there.
There should be room for the both of them.  And miners can benefit from this.  
They are so far above :

BFL
KNC
AVALON

It really is not fair to put them in the same post with those 3 companies.
They have sold some decent gear to many of us. Far more often then other companies.

@ bitmain   I am looking forward to the s-5

@ edgar  I woke up this morning and see that maybe you will get some resolution with your issues. That would be nice.  

Some advice to both bitmain and edgar   if the numbers are involved are  500 and 1000   just do 750 and then forget it.  

if the numbers are  400 and 800  do 600.

I say this  as a victim of bfl and bips and black arrow and I forgot the other one.  

1)BFL finally refunded all monies 13.5 months later

2)Bips took .4 btc when btc was worth 1100 usd  they never gave me a dime-  it hurts to pay for my spondoolies with bitpay as bips became bitpay

3) black arrow  via DZcoop grabbed 1300 in btc I was refund 600 in btc due to the drop in btc price---------very similar to your case edgar

4) another DZcoop deal went bust I have never got a dime back about 199

I gave up on Bips -Bitpay  
I gave up on That DZcoop deal

The other 2 I call settled.

Although the Bips-Bitpay still angers me as my funds were taken after the 1100 coin hack of BIPS and I have a timeline to prove that.