My 2 cents: I used to go to school with one of the employees, havent bought any hardware, but am familiar with how they operate and seen their setup with my own two eyes. You don't have to take my word on this, I am only affiliated to HashCoins via proxy(classmate), but I just think all this bad rep their way is unjustified. Due to the nature of the supply chain, the business model is sub-optimal, but its what they have.
If direct questions were asked then it would give management a chance to respond to any queries rather than resorting to some internet-board rabbling, fingerpointing and "I dare you"s. Maybe its time for moderators to clean the thread up and make it a more direct Q&A - style thread.
PS. just want to reiterate that i dont own a miner, am not affiliated with HC, I just own a few GH/s in the cloud and have a good friend working there who just shared some of the frustration surrounding this topic.