Post
Topic
Board Service Announcements
Re: [Payout Updates] Bitcoinica site is taken offline for security investigation
by
ninjarobot
on 30/06/2012, 10:36:05 UTC
13 June 15:00: Initial payouts have been made to verified people for 50% of their claim.

Can we please get an update with some real factual data? The last one was made half a month ago. And so far all we know is that ~5% of the smaller accounts got 50% of their BTC balance back and 0% of their USD balance.

By now you guys should have a concrete plan containing WHO/WHAT/WHEN/WHERE/WHY/HOW. Please communicate it to your customers. Update the individual claim pages with verification status and expected payout dates and percentages. If the strategy is to solve the problem by dragging this out hoping customers will forget and go away then you are mistaken.

I was one of Bitcoinica's largest customers. I have extended you my continued patience and trust to sort this out. Now after 50+ days of inaction you have degraded me to practically having to beg for my *own* money back. Well done. Top notch customer service indeed.  

Oh, and Tihan - Can you please nullify the NDA you have with the Bitcoin Consultancy guys? We need to move forward beyond words and empty promises. We need meaningful action & full transparency. It is clear that Bitcoinica LP was (and still is) completely dysfunctional. This is not how you run a professional operation.