Hello, everyone!
We have acted immediately, and requested the OP's signup email and username via PM so that we can investigate what may have occurred. Moving forward, we will try to update here as much as we can.
This is a good sign that they want to establish their reputation the admin is reaching out and would like to solve issues is commendable
In general, 99% of our withdrawals are processed instantly, but in some rare cases we may need to extend this time due to the security and anti-fraud mechanism we employ.
This is industry practice it's not new other casinos are also employing this it seels is not aware of this or he is not well informed but things like this are not a big deal at all,
Again, we apologize and we should have noticed this post earlier, and we will try to keep a close eye on Bitcointalk forums. In the meanwhile, we await response from the OP so we can investigate the issue.
That's great this should be what support should be I hope you can keep up and fair in your dealings and judgment on every issue that arises, good support here in this forum, a signature campaign coming from a trusted manager here are a good combination for a casino to succeed here in Bitcointalk.
This is the advantage of playing on a casino which has active thread in this forum. If you encounter any issues whether withdrawal or account concerns, you can easily reach out to them. And since this site is also having their campaign, I don't think they will not resolve this issue. I just hope that they will resolve this in prompt manner and not delay. Players are losing their interest if they are waiting in vain just to resolve a simple issue.