I would be inclined to think people would do their research before complaining, but that would be expecting too much from people, I suppose.
All of these questions are answered all over the place.
They are in the testing phase now (phase 2 of 4), which could take days, something that was very well publicised, including a huge article on Coindesk.
Anyone with EOS coins on an exchange should currently leave them there, as there is no wallet yet. No one yet knows which will be the main chain, and untill they are certain everything works, a blockchain rollback is possible, hence they are in testing. Therefore, there is no wallet yet. There is also no block explorer yet
Until people are 100% ABSOLUTELY CERTAIN they have determined what the main chain will be (as well as which wallets are officially on that chain), no one should attempt to move any coins around.
There will likely be a zillion scams, which is all the more reason to be 100% certain of what you are doing (from information distributed from official channels) before doing anything involving moving coins.
Here is a launch tracker to watch the four phases switch from one to another
https://eosnation.io/eos-launch-tracker.
I suggest following EOS Twitter for updates, too...
https://twitter.com/eos_nationHere is another ineresting site posting mostly interesting social feed updates, as well as a general phase tracker...
https://eoscountdown.com/