Being no owner isn't a problem it's a feature and if you can't trust decentralized then don't use decentralized coins.I think just you are not ready for decentralized ,you are only responsible for your coins if you lost it or got scam it's on you and I also doubt that centralized coins would take complaints.
Bitcoin is not a business, it is peer to peer payment system.And why would any one be responsible if they made more profit its doesnt make any sense, if you invested at a wrong time it's your fault you should have done some research, why are you looking someone to complain,if it's your fault that you lost your money.It's same for any other investment.