yes and it seems theyre changing the rules as they go,
they asked kyc. i provided it immediately
they asked skype call. Yes, its really me, you thought i sent fake documents or what?

now they just are out of ammo except to totally ignore all contact, this is how it really seems

it has become very strange, i can still login, place bets, but now after they said 2 days ago that it would be sorted by yesterday at latest, i have received no responses to any contacts

at first i did not want to make this thread (i had help from a friend who said best to put this issue in public) because I could not believe stake would ever be considered a scam, but now im sure so ? they are acting so very strange.

Well it is about the end of the working day, here, and they have not yet fulfilled the promise they made yesterday
"Thank you for being on the call. You will receive an official reply tomorrow at the latest.
"

Causing me great problems, as having to take money from bank account to buy crypto, to be able to place bets on tonight's Spain v Italy game, on a different site, when I had planned to place them at stake with my balance there. (Of course, I have taken the advice of members and not betting with my balance on stake anymore until this is resolved)

not yet, but i was told "tomorrow at latest", so i will update tomorrow, hoping this can be moved under the carpets and forgotten and i can get my money tomorrow

Today was did Skype video call. They did call at the time specified that is good, But I must say, he did ask questions so fast and furious, it was strange especially as I am not English language speaking, sometimes I couldnt answer properly his questions and did not even have time to think how to say.

Well, I recieved an email now:

Hello,

Thank you for being on the call. You will receive an official reply tomorrow at the latest.

Regards,
Stake


I very much hope it is sorted before Italy v Spain match so I can bet with confidence there

Care to give a timeframe? 4 days now, to "investigate", even after I provided my KYC immediately.

Just came off live chat to enquire on what is happening, also to ask what reason my chat privileges were removed.
It is shocking response, "your account will remain permanently muted" and then dodged my question as to why

Note my balance is now slightly less, as I placed a bet on Ukraine to win today but still 178k as TRX value is up (yes, can still bet plenty)

https://ibb.co/cb6zckz

hope not the thread begins arguments, but of course yes any update I will post here.
Meanwhile, my thoughts about the situation get worse as the communication from stake has become zero. Since blocking my access to chat, they have not replied to my most recent email and now I am sitting thinking, wow to myself, I trusted this company, which has no phone number or physical office, with so much of my money - I am blaming myself for being stupid right now.

Hey, over past week or 2 I became quite well known in the sports section, as any regular there can attest: username AlzheimersLine, since i regularly placed big bets and was quite daring over the Euros and Wimbledon. I made some decent profits, and currently have a balance of around $200k.

3 days ago Stake froze my account with the following email :
Hello,

We have frozen your account because we have reason to believe that this account is guilty of breaching our terms of service as stated under item number 5.1. Please see https://stake.com/policies/terms for further reference. Anonymity is important to us, but multi-accounting is something we take very seriously.

Can you complete the KYC process by sending us a picture of your ID and a picture of you holding that ID and a piece of paper with your username and today's date? Please provide those documents within the next 24 hours.

Regards,
Stake


To which I responded 2 hours later with exactly what they asked - and I'm Swedish so no issues there.

After not hearing back for over 12 hours, I asked whats going on and was told :
Apologies for having to wait a bit for a reply but the integrity team is not working 24/7 like our live support.

Thank you for sending the required documents, we will get back to you as soon as the investigation is finished.


It is now 36 hours since this last reply. And now they just removed my ability to even chat. All i can do is login and place bets.
Not only that, but now, since causing a bit of a commotion in chat, mentioning that my account is frozen and obviously people arent happy as its pretty clear i deserve my winnings as theyre big bets at big games, and people arent happy... So now, my chat privileges have been revoked.

Attempts to contact VIP manager steve are stonewalled by a response that he can not help frozen accounts, and Live chat says its not their department and they cant do anything.

I even contacted Eddie by telegram, and noticed he read it and ignored.
Here is screenshot showing my balance and recent deposit history.
https://ibb.co/BwTFWtH
And a small selection of my Bet IDs as proof: sport:12039804  sport:12006422  sport:11985610  sport:11969942