I've emailed the support team at this address, no response yet. They still haven't responded to me on a ticket from three months ago about a missing WOF.
So what does that tell you? Likely you're not going to get a response and your money is gone. Site has been a shitshow for the last year and people should research before investing in something. Maybe you did, maybe you didn't but however you came to the decision to invest some money, you need to start doing better or more research before your next investment.
Their rep here has been inactive for a year also, so you won't get help there. Might look into filing a lawsuit if you had a lot invested.
Considering the time op bought the tokens, which as I understand it is 3 years ago, as of then, freebitco was very healthy and none believed that the platform will ever turn into that shit show that it has turned into today, the site was find all through last year, the whole issue began at the first quarter of this year (2024) and since then, it's been from one problem to another, customer support is zero, they don't respond no matter how hard you try or whatever means you use, they never will respond, and this gives the impression that no one is in there.
The only option op has is to stay hopeful and wait, some users who had similar delays with withdrawals from freebitco waited and after 24 hours (for some) 48 hours (for others), they got their withdrawal request processed successfully.
So, op should not give up yet but simply be patient, lucky enough, he will recieve his tokens to his provided wallet in due time.
so far I am not ready to say 100% that freebitco.in are scammers. Yesterday I submitted two withdrawal requests, one in BTC and one in FUN. BTC was withdrawn in about an hour and they sent a letter with the transaction to my mail. And FUN just disappeared.
If the BTC was not withdrawn either, it would be a hundred percent that they are scammers