Had a similar issue arise since yesterday. Probably read the same article on CNBC as quite a few people to buy XRP. They referred Bitsane as the exchange to use for BTC transfer and XRP purchase.
Had an active order limit which just disappeared out of the blue. XRP is showing in my wallet but BTC in wallet and limit order are currently gone. Sent support ticket.
I did notice their site is having issues with active charts, and not sure if that is creating any issues with open orders or holdings for individuals.