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Showing 4 of 4 results by BayleDomon
I have a question for the Livecoin representative
Hello.
You don't understand how internal process interact in Exchange. We don't manually process such transactions, while moving of ALL clients' funds have taken place automatically by one of our internal process. Successful crediting of your account depends on another internal service which can process only standard transactions.
If you don't understand what is a contract wallet, we have a special warning https://prnt.sc/hdnl7y
Have you read this text? "Do not send from Bitstamp"
Why you have sent a transaction from Bitstamp after that?
Moreover, Bitstamp itself has a similar warning: https://prnt.sc/gi4fw5
Hey, yeah, it was wholly my fault - yet, considering it could be solved, I hoped it would be. However, after another request sent to support, they said they will take care of it. It hasn't been solved yet, but it supposedly will be. Much appreciated, thanks.
You have any idea when this will be solved? Just so I know, otherwise I keep looking at my Livecoin balance
Solved. Thank you for that.
I have a question for the Livecoin representative
Hello.
You don't understand how internal process interact in Exchange. We don't manually process such transactions, while moving of ALL clients' funds have taken place automatically by one of our internal process. Successful crediting of your account depends on another internal service which can process only standard transactions.
If you don't understand what is a contract wallet, we have a special warning https://prnt.sc/hdnl7y
Have you read this text? "Do not send from Bitstamp"
Why you have sent a transaction from Bitstamp after that?
Moreover, Bitstamp itself has a similar warning: https://prnt.sc/gi4fw5
Hey, yeah, it was wholly my fault - yet, considering it could be solved, I hoped it would be. However, after another request sent to support, they said they will take care of it. It hasn't been solved yet, but it supposedly will be. Much appreciated, thanks.
You have any idea when this will be solved? Just so I know, otherwise I keep looking at my Livecoin balance
I have a question for the Livecoin representative - I've sent a support ticket yesterday, but I'd be glad if you can also answer me here, so we are clear on this.
Yesterday I've sent ETH from Bitstamp to Livecoin. After half an hour it didn't show on my Livecoin balance, yet Etherscan showed that it arrived to the correct address. So, I asked support about it and I've got a rather rude answer that its my fault, because Livecoin explicitly states that ""Do not send from a contract wallet, transactions will be lost". I didn't know what a contract wallet was at the time of the transaction, that is my fault, I know. However, they also said that "can't manually process tons of non-standard transactions". Well, the same thing happened to me on Binance once and the thing was (manually) resolved in 5 minutes.
However, I checked Etherscan again and it suddenly showed 0 ETH. They were sent to another address, seemingly one used by Livecoin. So, after I asked support for help - and was told that Livecoin won't manually process my transaction - Livecoin manually transferred my ETH it to its own account. AND AS I SEE IT, THIS IS STEALING.
There was no reason whatsoever why Livecoin couldn't help its customer (me). You could help me out with the same amount of energy, but instead you used it for stealing money from me. This is a malicious business practice - or can you explain this to be any other way.
https://etherscan.io/address/0xfdf2fa47af28354ee0dac640802e4c67ad497306
Yesterday I've sent ETH from Bitstamp to Livecoin. After half an hour it didn't show on my Livecoin balance, yet Etherscan showed that it arrived to the correct address. So, I asked support about it and I've got a rather rude answer that its my fault, because Livecoin explicitly states that ""Do not send from a contract wallet, transactions will be lost". I didn't know what a contract wallet was at the time of the transaction, that is my fault, I know. However, they also said that "can't manually process tons of non-standard transactions". Well, the same thing happened to me on Binance once and the thing was (manually) resolved in 5 minutes.
However, I checked Etherscan again and it suddenly showed 0 ETH. They were sent to another address, seemingly one used by Livecoin. So, after I asked support for help - and was told that Livecoin won't manually process my transaction - Livecoin manually transferred my ETH it to its own account. AND AS I SEE IT, THIS IS STEALING.
There was no reason whatsoever why Livecoin couldn't help its customer (me). You could help me out with the same amount of energy, but instead you used it for stealing money from me. This is a malicious business practice - or can you explain this to be any other way.
https://etherscan.io/address/0xfdf2fa47af28354ee0dac640802e4c67ad497306