I must say that these guys have unprofessional support and they are kind of adamant people who are not ready to listen anything or cooperate in any manner. They will keep on saying same thing again and again without answering your question. I wanted to use them as payment gateway on my website to accept bitcoin payments but I am lucky that I came to know about this prior using them. I also see some threads on this forum and most of the people are complaining about them.