Your website is not working currently, I receive a message "Access denied; This website is using a security service to protect itself from online attacks."

is your website working?

i just receive Error 1020 Access denied?

Thanks for admitting your website wasn't up to date.

That's all fine, and you can of course change who can or can't play. But you should let them know BEFORE they win on your site. Now you're playing both sides: if someone wins, they can't withdraw, and if someone loses, you take their money too. There's a name for that: scamming.

That's also a lousy excuse. You can't expect people to check external sites, if you can't even keep your own site up to date. If German regulators really changed rules for your site, you should have instantly notified the players who confirmed to reside in Germany.

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Side note: gambling regulation is meant to protect citizens from scammers, but in reality regulation is often used by shady sites as an excuse to scam players.

@BUFF.bet
I remember that post I made almost a year ago where I asked you why citizens of restricted countries can freely sign up on your casino even if they shouldn't be allowed based on your ToS. You reassured me and the community that players from countries such as Germany aren't allowed to play on Buff.bet with fiat, but they can use crypto and it wouldn't be a problem because such restrictions don't apply when using cryptocurrencies.

What you are doing now is basically the opposite of that. You are preventing a player you know is from a restricted location to continue playing on your platform? You knew he was from Germany and it wasn't a problem for you in the past, but now it's a problem. I wonder if his account would have been closed if he was losing money regularly!?

Based on what I see here, I think that despite the fact that GekkeBelg is from a location whose citizens shouldn't be allowed to gamble on Buff.bet, you told everyone that it was OK as long as they played with crypto. At this point all I can do is advice GekkeBelg to open a scam accusation against you because you confiscated his money. It doesn't matter how much he played, deposited, and won in the past because you didn't have a problem with it in the past.

You said that new regulations don't allow you to have players from Germany on your site. OK, that can be true, I don't know. If it's true, you can't apply rules retroactively and count what the player withdrew from the site in the past when such regulations weren't in place back then. Speaking of new regulations, can you show some proof that your regulator recently requested that you close GekkeBelg's account or the accounts of other German players?

If a scam accusation is opened against your site, you might see your account tagged with negative trust. It's your mistake if you allowed players from restricted jurisdictions to sign up and use your services because you said it was fine to do so. Now you have to do the right thing. 

Hello, I am really really mad.

As you can see above, I clearly asked you if German customers are allowed to sign up and you said not with fiat but with crypto it is okay.

A bit later you even confirmed this to another user, see here:

This is also proven by the fact that when you try to sign up and select Euro, Germany is not on the country list, as you can see here:
https://imgur.com/mIOyEFM
But when you select Bitcoin, Germany does appear on the country list:
https://imgur.com/Zm36Lor
So after explicitly asking, I opened an account All was fine, I placed bets for several months and did several deposits and withdrawals. I even had to undertake an extensive KYC in February which I passed. So your staff clearly saw here also that I was from Germany and all this time it was fine.

And now, today I requested another withdrawal and suddenly had to do another KYC. And this time after sending them all the documents, my account got closed and all funds confiscated (399mbtc). Stating this as reason:


I am giving you one last chance to set this right and prove this all was a mistake of your department which closed my account. You cannot say stuff here and act otherwise afterwards. This would be completely unfair and make your company untrustworthy. Also you cannot let a person bet for a year and approve their KYC and then half a year later reject the same KYC with the same documents and confiscate an entire balance.
Please investigate this issue and correct the situation by reinstating my account. In that case my complaint will stop right here and we will just consider it a miscommunication between departments in your company. But if not, then I see no other option than to submit complaints at several different places because if this is truly intentional then wow this is filthy behaviour. And in case you will try to delete postings on here that accounts in crypto are allowed from Germany, I already made screenshots of it so don't bother.

For now, I will just believe this is a huge miscommunication between intern departments at Buff88, and that things will be fine. Cause I cannot believe that such a respectable company would really do this. Maybe the department which closed my account did not realize the rules were different for crypto accounts than for fiat accounts. It's a logical explanation and in that case it was only a human error and at least no bad intentions. In that case I can let it go after your solve things. Let's see.

Hey! Any Live lines of Call of Duty for today?