Dear bitinstant support,
I received a bitcoin payment on April 8th for my April 3rd order!  Thank you very much for getting this transaction manually processed, I am glad to have received it but we have more work to do. 

My transaction appears to have been processed at exactly $195.00USD/BTC, the highest exchange rate of the day on April 8th.  This is a much higher exchange rate than what was in effect at the time of my order.  All my prior bitinstant transactions were processed at the exchange rate in effect at the time of the order was placed and cash payment made. 

In accordance with your prior instruction on this forum, I would like to open another support request.  I am requesting a second payment be made to my bitcoin address, so that bitinstant is honoring the exchange rate that was in effect at the time my order was placed and cash payment made.   

My calculation is as follows:
My ZipZap payment receipt indicates payment was credited to bitinstant on April 3, 2013 at approximately 02:41 UTC.  In this timeframe, the mtgoxUSD exchange rate was around $105.00USD/BTC, which can be verified from historical charts.  My ZipZap payment amount was $499.00 USD.  The "amount you will receive" (net of ZipZap fee and bitinstant 3.99% fee) reported to me by the bitinstant website at the time of my order is $475.297505 USD. 

By these measures, I should have received a bitcoin payment of about 4.52664290 BTC.  I simply divide $475.297505 USD by $105USD/BTC.  However, the payment I received on April 8th was for only 2.43703982 BTC.  Therefore, if bitinstant intends to honor the exchange rate at the time my payment was received and credited, I would be due an additional payment of approximately 2.08960308 BTC to make up the difference.  This payment can be made to the same payment address.

My ZipZap Account Number: 112294442
bitcoin payment address: 19epCWs6HrEri3ZfkaCZ3j2S43XMHWyYzw
bitinstant Quote ID: 4403fffe-8496-4b57-adbf-d5ddbdfa2d88
bitinstant Event ID: 8a177a76-d3f8-4694-bac0-f426da79ba7c
ZipZap payment amount: $499.00 USD
ZipZap fee: $3.95 USD
bitinstant "Amount you need to pay:" $495.05 USD
bitinstant "Amount you will receive:" $475.297505
bitcoin received: 2.43703982 BTC
bitcoin due: 2.08960308 BTC

URSAY if you publish a payment address I will gladly tip you when this is over

Hey ursay, nothing yet but thanks to gordon154's cleverness, I managed to fish the Quote ID for my missing order out of my browser history.  Woohoo!   So I  can provide this additional information:

Quote ID: 4403fffe-8496-4b57-adbf-d5ddbdfa2d88
Event ID: 8a177a76-d3f8-4694-bac0-f426da79ba7c
Amount you need to pay: $495.05

HTH!  Thanks.

Yes it was a ZipZap order.  ZipZap Acct# 112294442.  The payment amount was for exactly $499 ($495.05 order amount + $3.95 ZipZap fee). Payment confirmation email came in from ZipZap at 2013-04-02 11:41PM EDT. I had placed another order earlier that day for a slightly different amount that came through just fine, different payment address

Thanks guys!

Hi bitinstant support,

I've ordered BTC from bitinstant 5 times in the past couple weeks.  The first 4 transactions were successful.  The 5th transaction seems to have failed even though cash payment was made.  These things happen. 

I sent a message via the bitinstant website but have not yet received response.  I understand you're backlogged.  And I'm impressed with your patience with some of the less than polite customers on the forum.

I'm posting to the forum because all I'm looking for is a "got you, we're looking into it," and this seems to be place to get that.  Maybe get myself added to the "list." 

I did not receive an order confirmation email from bitinstant for the 5th order, and I neglected to copy the order information from the screen, so unfortunately I do not have a bitinstant OrderID for the failed order.  I did however receive a confirmation email from ZipZap after making my cash payment at the local CVS.  So there is proof funds were sent.

Here are my four immediately previous successful orderIDs:
OrderID: 66ade907-4384-4128-b14d-26093cd99a06
OrderID: 3679c608-7ac8-4d3e-b3b0-ef5df1474399
OrderID: 408cd387-f024-4bd2-b887-cfedc5c425bc
OrderID: def03095-3353-4631-a491-ea29e9da02fb
I used the same name and email address on all five orders so hopefully from this information you can track down the failed order.  Also the payment address for the failed order was 19epCWs6HrEri3ZfkaCZ3j2S43XMHWyYzw. 

I'll take BTC or fiat refund, doesn't matter.  But the sensible thing for me to do is wait until this is resolved before I can resume purchasing BTC via bitinstant, so I'm kind of dead in the water with bitinstant until this is resolved. 

Thanks!