Hi
Guys thanks for good wishes!
Of course the support will be on top priority, because all businesses and good products are developed on user experience, so as much user will feel comfortable when using the service as service will rise.
About user experience should be honest and say that there are some good looking exchanges like CEX.IO and so, but unfortunately there isn't any good exchange with all high level services like
fiat to crypto and
crypto to crypto with better support. For example I couldn't verify my identity on CEX.IO, because they don't accept non-Latin documents, but I am living in non-English speaking country where there isn't any problem with crypto world (I am from Armenia!).
So I send them document translated by notary, but they have not accepted it, instead I used Coinmama were I could easly get in touch with support, though there I don't trade directly with other community members.
Anyway any good product should have some little amount of investment, I don't think that exchange will need huge amount of money (I think 30K-40K is enough), especially that I want to build good service.
Between the exchange that I was working on (I was front end developer:)) is
liqui.io,not trying to do any advertisement.
