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Showing 5 of 5 results by CptNut
So on Friday, August 11th I get a shipping notice from bitworks that I should receive my rig by Wednesday, August 16th. Yay!!! I keep checking the tracking information on Friday but it only shows that they generated a shipping label with FedEx. Hmm... I keep checking over the weekend and its the same. Ok, not to worry its the weekend and maybe FedEx won't come out to pick up the rig until Monday. Keep checking Monday, Tuesday and today... still no updates. On Tuesday I went on FedEx's website and told them to email if anything changes on the status of the tracking. I've received nothing from FedEx.
Finally having enough, I log into my account on bitwork.io to request a refund, but I can't because they show the order was completed?!? I emailed bitworks requesting a refund for my order. It will be interesting to see how they decide to handle this. This is for an order I placed on May 14.
Has anyone else received a tracking number that shows the package was picked up and is in the process of being delivered? If the package was actually shipped I'd be fine with that, but this feels like I'm being played for a fool and my patience has finally run out.
Finally having enough, I log into my account on bitwork.io to request a refund, but I can't because they show the order was completed?!? I emailed bitworks requesting a refund for my order. It will be interesting to see how they decide to handle this. This is for an order I placed on May 14.
Has anyone else received a tracking number that shows the package was picked up and is in the process of being delivered? If the package was actually shipped I'd be fine with that, but this feels like I'm being played for a fool and my patience has finally run out.
Still no response from my last email to sales at Bitworks. 
I even checked my order status on their website and it just says "processing".
Blackforce,
Have you received any responses to your communication attempts? I don't need a personal response concerning my order. Just an update on what the hold up is and when it will be resolved would be nice. Is that asking to much for a purchase of almost 3.5k dollars?!?
I even checked my order status on their website and it just says "processing". Blackforce,
Have you received any responses to your communication attempts? I don't need a personal response concerning my order. Just an update on what the hold up is and when it will be resolved would be nice. Is that asking to much for a purchase of almost 3.5k dollars?!?
Hi. Last time i talked with brian from bitworks was middle june. He said my order will be ready in july as the list of pending orders is getting filled. I knew since 24th of may when i placed my order it will take 3 4 weeks to fulfill orders and after that thw problem of no gpus in us. I can say they are no gpus in spain either.... he said july... trying middle july with no comitment so i trust i eill receive my miner this month... eth went down people doesn't make so much money as 1 2 months ago it should come all back to normal i think. Also i have paid with paypal they guarantee a 6months refund if necessary.
I tried emailing sales yesterday for an update. I'll let you know if I hear anything back. When I ordered on May 14th I was told by Brian it would take closer to 15 days to ship the order when I asked about the 5 to 15 day to ship notice on the website. I understand problems occur with inventory and I can accept that. What I can't accept is the lack of customer service when it comes to keeping your customers informed. I'm not asking for daily updates but weekly would be nice.
In light of the terrible communication and lack of updates on progress. I opted for a refund. The refund amount shown was also incorrect (it did not include the $90 priority shipping I prepaid for). I have since escalated on PayPal, because again, no response.
Have you had any luck since escalating with PayPal?
I'm still waiting to receive any kind of communication concerning further delays or the status of outstanding orders.
I am happy to say that I received the miners from BitWorks.
I got them a few days ago, but I waited to give a review to see if they are fully functional.
After a small initial error in which some internal cables were disconnected, now it's all fixed, and it works perfectly. (The miner is very stable).
I think Bitworks has a nice product, but can improve what is around it (customer service, speed ...)
Anyway, I am quite satisfied.
Thanks for posting. I purchased a single miner on May 14 and I'm still waiting to receive a shipping notification. Thanks to your post I at least feel better that I didn't get scammed. I got them a few days ago, but I waited to give a review to see if they are fully functional.
After a small initial error in which some internal cables were disconnected, now it's all fixed, and it works perfectly. (The miner is very stable).
I think Bitworks has a nice product, but can improve what is around it (customer service, speed ...)
Anyway, I am quite satisfied.
The last email update I received was on June 14 stating that orders up to approximately May 15 would be would be fulfilled with their June batch of GPU's. Would be nice to get another email update. I've given up trying to send direct emails since they are probably getting flooded by other customers wanting an update. The two emails I sent back in May and June never received a response.
I'm curious if anyone else who placed an order in May has received their rig or even a shipping notice?