Agreed communication needs to be better and we are working to achieve that. Today there are so many mediums of communication its almost a full time job to stay up on everything. We are going to mostly direct issues towards the support ticket system as its makes sure we don't miss anything. We will also use our blog and twitter for announcements.

With the team behind me we will be able to manage things better going forward. Having someone dedicated to the backend for troubleshooting any issues that come up, we will be able to focus on the frontend communication and at least give updates as we make progress.

I look forward to engaging with the community again as I've spent many nights coding the past few months to improve the exchange experience, will be good to socialize a little My lead developer is currently working on a new quick buy feature to allow verified users to purchase crypto with fiat. Once we test it with BTC and ETH we may look to include smaller coins such as BTCZ, amounts will be more limited due to market depth etc we will need to evaluate it after our initial launch of the new feature.

Thanks for the early support swisstrader.

Its because of people like you and the support of this community we were able to test drive our systems and make the needed improvements to properly scale. We are ready for the next wave of new users to enter this space. Going to be interesting to see which way this market decides to go

Hi crypt0r3x,

Ryan here. We definitely had some growing pains, when I started this I was working by myself managing everything and I didn't expect the site to take off like it did. I have the BitcoinZ community to thank for our early success.

Unfortunately it became to much to manage on my own, so I had to find some people to help. I did fall behind on support tickets but thanks to the help from my amazing new team, we have managed to get caught up on support requests. I'm aware of only 3 remaining issues which are being worked on currently. If anyone does have unresolved issues please open a support ticket. We want to make sure that we haven't overlooked or missed anyones request for support.

Now that I have a team to lean on I'm going to be more involved in the communities. We have someone with many years experience in the startup world helping to manage our business operationally. At times I may need to jump into development mode but we also have a lead developer with many years of experience to carry the torch.

We are now capable of on-boarding and supporting users more efficiently and thanks to BitcoinZ we are more confident in our systems. Your community helped us the most during our initial Beta stage and we learned a lot from it.

Hopefully in time we can rebuild the trust of those in community which had issues.

Appreciate your feedback. Didn't mean to upset anyone, just wanted to make sure the community knows about our 0% trading fee promotion.

I have one of our team members working on the ANN page right now.

Hi Bitcoin Cash community,

Just a friendly announcement from CryptoBroker.  For Spring 2018, we have a 0% Trading Fee promotion for the month of April! Let us know what you think!  Come visit us at https://www.cryptobroker.io

BCH Market: https://trade.cryptobroker.io/markets/bchbtc

We have done numerous upgrades to the site and have grown our team to better support any issues you may face. You can read our latest announcement on our blog. https://www.cryptobroker.io/03-20-2018-message-to-our-customers/

We will do our best to check these forums once a day, if you have a more pressing issue please submit a support ticket and our support team will be glad to assist you.

Hi Doge community,

Just a friendly announcement from CryptoBroker.  For Spring 2018, we have a 0% Trading Fee promotion for the month of April! Let us know what you think!  Come visit us at https://www.cryptobroker.io

DOGE Market: https://trade.cryptobroker.io/markets/dogebtc

We have done numerous upgrades to the site and have grown our team to better support any issues you may face. You can read our latest announcement on our blog. https://www.cryptobroker.io/03-20-2018-message-to-our-customers/

We will do our best to check these forums once a day, if you have a more pressing issue please submit a support ticket and our support team will be glad to assist you.

Hi Litecoin community,

Just a friendly announcement from CryptoBroker.  For Spring 2018, we have a 0% Trading Fee promotion for the month of April! Let us know what you think!  Come visit us at https://www.cryptobroker.io

LTC/BTC Market: https://trade.cryptobroker.io/markets/ltcbtc

We have done numerous upgrades to the site and have grown our team to better support any issues you may face. You can read our latest announcement on our blog. https://www.cryptobroker.io/03-20-2018-message-to-our-customers/

We will do our best to check these forums once a day, if you have a more pressing issue please submit a support ticket and our support team will be glad to assist you.

Hi Bitcoin Private community,

Just a friendly announcement from CryptoBroker. For Spring 2018, we have a 0% Trading Fee promotion for the month of April! Let us know what you think!  Come visit us as https://www.cryptobroker.io

BTCP Market: https://trade.cryptobroker.io/markets/btcpbtc

We have done numerous upgrades to the site and have grown our team to better support any issues you may face. You can read our latest announcement on our blog. https://www.cryptobroker.io/03-20-2018-message-to-our-customers/

We will do our best to check these forums once a day, if you have a more pressing issue please submit a support ticket and our support team will be glad to assist you.

Hi MedaR,

We haven't made an announcement thread yet. We have been running in beta since October 2017 and have learned a lot since then. We have been busy making changes to the system to better support our customers. We are now ready to start engaging with the community and I will be making an announcement thread later this week. I will update you once we have.

Thanks for the kind words. We would appreciate any feedback you would have after trying us out.

Regarding adding new coins to the exchange, if you could submit a support ticket with the topic "New Coin Request" our team will add it to the list and review adding it to the exchange.

https://cryptobroker.zendesk.com/hc/en-us/requests/new

Hi Hush community,

Just a friendly announcement from CryptoBroker. For Spring 2018, we have a 0% Trading Fee promotion for the month of April! Let us know what you think!  Come visit us as https://www.cryptobroker.io

HUSH Market: https://trade.cryptobroker.io/markets/hushbtc

We have done numerous upgrades to the site and have grown our team to better support any issues you may face. You can read our latest announcement on our blog. https://www.cryptobroker.io/03-20-2018-message-to-our-customers/

We will do our best to check these forums once a day, if you have a more pressing issue please submit a support ticket and our support team will be glad to assist you.

Hi GameCredits community,

Just a friendly announcement from CryptoBroker. For Spring 2018, we have a 0% Trading Fee promotion for the month of April! Let us know what you think!  Come visit us as https://www.cryptobroker.io

GAME Market: https://trade.cryptobroker.io/markets/gamebtc

We have done numerous upgrades to the site and have grown our team to better support any issues you may face. You can read our latest announcement on our blog. https://www.cryptobroker.io/03-20-2018-message-to-our-customers/

We will do our best to check these forums once a day, if you have a more pressing issue please submit a support ticket and our support team will be glad to assist you.

Hi ParallelCoin community,

Just a friendly announcement from CryptoBroker. For Spring 2018, we have a 0% Trading Fee promotion for the month of April! Let us know what you think!  Come visit us as https://www.cryptobroker.io

DUO Market: https://trade.cryptobroker.io/markets/duobtc

We have done numerous upgrades to the site and have grown our team to better support any issues you may face. You can read our latest announcement on our blog. https://www.cryptobroker.io/03-20-2018-message-to-our-customers/

We will do our best to check these forums once a day, if you have a more pressing issue please submit a support ticket and our support team will be glad to assist you.

Hi BATA community,

Just a friendly announcement from CryptoBroker. For Spring 2018, we have a 0% Trading Fee promotion for the month of April! Let us know what you think!  Come visit us as https://www.cryptobroker.io

BTA Market: https://trade.cryptobroker.io/markets/btabtc

We have done numerous upgrades to the site and have grown our team to better support any issues you may face. You can read our latest announcement on our blog. https://www.cryptobroker.io/03-20-2018-message-to-our-customers/

We will do our best to check these forums once a day, if you have a more pressing issue please submit a support ticket and our support team will be glad to assist you.

Hi Ethereum community,

Just a friendly announcement from CryptoBroker. For Spring 2018, we have a 0% Trading Fee promotion for the month of April! Let us know what you think!  Come visit us at https://www.cryptobroker.io

ETH Market: https://trade.cryptobroker.io/markets/ethbtc

We have done numerous upgrades to the site and have grown our team to better support any issues you may face. You can read our latest announcement on our blog. https://www.cryptobroker.io/03-20-2018-message-to-our-customers/

We will do our best to check these forums once a day, if you have a more pressing issue please submit a support ticket and our support team will be glad to assist you.

Hi ZenCash community,

Just a friendly announcement from CryptoBroker. For Spring 2018, we have a 0% Trading Fee promotion for the month of April! Let us know what you think!  Come visit us at https://www.cryptobroker.io

ZEN Market: https://trade.cryptobroker.io/markets/zenbtc

We have done numerous upgrades to the site and have grown our team to better support any issues you may face. You can read our latest announcement on our blog.

https://www.cryptobroker.io/03-20-2018-message-to-our-customers

We will do our best to check these forums once a day, if you have a more pressing issue please submit a support ticket and our support team will be glad to assist you.

Hi Zclassic community,

Just a friendly announcement from CryptoBroker. For Spring 2018, we have a 0% Trading Fee promotion for the month of April! Let us know what you think!  Come visit us at https://www.cryptobroker.io

ZCL Market: https://trade.cryptobroker.io/markets/zclbtc

We have done numerous upgrades to the site and have grown our team to better support any issues you may face. You can read our latest announcement on our blog.

https://www.cryptobroker.io/03-20-2018-message-to-our-customers

We will do our best to check these forums once a day, if you have a more pressing issue please submit a support ticket and our support team will be glad to assist you.

Hi Ellaism community,

Just a friendly announcement from CryptoBroker. For Spring 2018, we have a 0% Trading Fee promotion for the month of April! Let us know what you think!  Come visit us at https://www.cryptobroker.io

ELLA Market: https://trade.cryptobroker.io/markets/ellabtc

We have done numerous upgrades to the site and have grown our team to better support any issues you may face. You can read our latest announcement on our blog.

https://www.cryptobroker.io/03-20-2018-message-to-our-customers

We will do our best to check these forums once a day, if you have a more pressing issue please submit a support ticket and our support team will be glad to assist you.

Hi BitcoinZ community,

Just a friendly announcement from CryptoBroker.  For Spring 2018, we have a 0% Trading Fee promotion for the month of April! Let us know what you think!  Come visit us at https://www.cryptobroker.io

BTCZ Market: https://trade.cryptobroker.io/markets/btczbtc

We have done numerous upgrades to the site and have grown our team to better support any issues you may face. You can read our latest announcement on our blog. https://www.cryptobroker.io/03-20-2018-message-to-our-customers/

We will do our best to check these forums once a day, if you have a more pressing issue please submit a support ticket and our support team will be glad to assist you.

I don't believe Chris was talking about us, we did get a recommendation from someone to look at this coin and have been working to implement more Ethereum based coins. Would love suggestions from the community on how to improve the site to make your trading experience more enjoyable Also we are open to adding other coins just shoot us an email or create a support ticket