Due to my clipboard hacking, A fund was sent to the hacker's wallet. I contacted ( within next minute) my exchange Gate.io and they are very much helpful and showed a good approach to help me. They suggested me to trace the fund and notify them if I see the fund goes to a platform. I traced the fund and the fund was sent into another wallet and then to Hitbtc platform. I notified them immediately and the whole thing was just in few hours. But Hitbtc took almost 36-48 hours to respond to me in that case and in the meantime, I chatted on their telegram group several times with several admins. Though they were saying to me that I should have a solution at the soonest time but later what I got is really unacceptable.
They are saying me to report to the local police and then the police will contact them and they will share the details, other than that, they won't do anything. On the other hand, our county has no specific regulation or law about crypto but it was stated not to use this type of asset. If I go to a report about this, I might be facing different laws issue. Why they are not helpful. I know one of my friends who had a similar issue and Binance helped him to recover the fund with some process. Why they can't do that? if they need my local law guidance though crypto is not legal in my country, why they are accepting users from my country? If I need to be a centralized law follower, how they can operate their business including my country? Can anyone help me in that case?
Thanks