Please enlighten me some here. Your FAQs on your website are a bit of a turnoff. "Is Vector Decentralized? No." That's a lazy answer. Please explain, because I'm seeing new decentralized exchanges to be more promising. Why did you choose this approach?
I'm all for better customer support, but how are you planning to implement that? You say 24/7 phone support, but I don't see the plans on whether you are hiring that staff yourself or outsourcing it, which usually means a lower quality standard. You may have plans for support to set you apart, but that should be a given. I wouldn't lean on that for the main service as a unique feature towards your product.
Looking forward to some feedback and clarification. Thanks!