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Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH
by
Dan_yuzh
on 07/01/2018, 17:56:59 UTC
Hello!
Today is more than 2 months passed since the ticket creation date but my account email is still unchanged and no reply for my questions.
Could you please revise my ticket?
Ticket number is 870762.
Thanks.
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Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH
by
Dan_yuzh
on 25/11/2017, 17:06:24 UTC
Quote from: kraken-protocol on November 20, 2017, 08:34:13 PM
Quote from: Dan_yuzh on November 19, 2017, 06:08:22 AM
Hello!
My email on custom domain got down (i have no longer access to this domain).

So my funds on Kraken are now unavailable (i can't verify new deposit addresses).
I've opened a ticket with Kraken support (#870762) 3 days ago but I've got no answer. I tried to escalate it through Google Forms but still no reply.

Is it even possible to change the main email without access to the current one? I am level 2 verified and I can prove my identity with photos of documents.

Thanks.



An agent has responded to you, but the agent has informed you that we can't click on links that you send in support tickets for security reasons.  Please follow the agent's instructions to proceed.
I've lost access to my email how am I supposed to attach the documents to my message? There is no option to do that in Kraken support center, and I was not provided with the email address I need to send the documents. I wrote that in Kraken support center, but I've got no answer (since November 21).
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Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH
by
Dan_yuzh
on 19/11/2017, 06:08:22 UTC
Hello!
My email on custom domain got down (i have no longer access to this domain).

So my funds on Kraken are now unavailable (i can't verify new deposit addresses).
I've opened a ticket with Kraken support (#870762) 3 days ago but I've got no answer. I tried to escalate it through Google Forms but still no reply.

Is it even possible to change the main email without access to the current one? I am level 2 verified and I can prove my identity with photos of documents.

Thanks.